Apps Inbox

RAHWE Inbox · Customers & sales

Every customer conversation, one inbox.

WhatsApp Business, Telegram and email in a shared inbox, each conversation linked to its lead or contact, with replies logged on the timeline.

Get started How it works

Customer conversations in the RAHWE inbox

Without it

Sound familiar?

Sales chats happen on personal phones.

Nobody knows who replied to whom.

Conversations are lost when someone leaves.

What you get

Everything in Inbox

WhatsApp Business

The official Cloud API: two-way chat, approved templates and delivery status.

Connect your own bot. Customer messages arrive in the inbox and replies go out from your bot.

Email

Connect Gmail, Outlook or any IMAP mailbox. Only conversations with your customers are linked.

Linked to the record

A new person becomes a lead automatically; every message appears on the lead's timeline.

Shared and assigned

Mine, unassigned and unread views, with an owner on every conversation.

Mine, unassigned and unread

Views that show each person exactly what needs them.

Personal mail, kept separate

Only conversations with your customers are linked; private mail stays private.

How to use it

Up and running in 4 steps

The screen names match what you see in the app.

1
Connect your channels
Integrations
Connect WhatsApp Business, a Telegram bot and your Gmail, Outlook or IMAP mailbox.
2
Messages arrive in one place
Inbox
Every conversation shows the customer's record beside it. New people become leads automatically.
3
Assign and reply
Conversation
Take a conversation or assign it to a colleague. Use approved WhatsApp templates where required.
4
Never lose history
Lead or contact timeline
Replies are saved on the customer's timeline, so the history stays when people change roles.

Read the full guide

Who uses it

Made for the people doing the work

Sales

Reply from one place, with the customer's history alongside.

Support

Share an inbox without sharing phones.

How it flows

One step leads to the next

1Message arrives
2Lead matched or created
3Owner notified
4Reply sent
5Logged on the timeline

Works with

Better with the rest

Turn these on and they share the same customers, staff and records. Leave them off and Inbox still works on its own.

CRM

Never let a lead stand still.

Marketing

From campaign to customer, measured.

Questions

Questions about Inbox

Does connecting Telegram read my private chats?+

No. Only messages sent to your business bot arrive in RAHWE.

Do I need a paid WhatsApp plan?+

RAHWE connects to your own WhatsApp Business number. Meta, not RAHWE, charges for template messages that start a conversation.