Terms of service

The service

RAHWE provides apps for customer relationships, work and task management, people and attendance, finance, and connected messaging. Each organisation chooses which apps to switch on. We may add, change or retire features; if a change removes something you rely on, we will tell account owners in advance where we reasonably can.

Price

Whether any fee applies to your organisation, and how much, is set out in the written agreement or order we make with you, and we will not charge you without it. Separate services you connect, such as WhatsApp message fees or advertising, are billed by those providers, not by us.

Accounts

• Keep your password private and tell us at admin@rahwe.tech if you think your account has been used without permission.
• Organisation owners and admins decide who has access and what each person can see; they are responsible for the accounts they create.
• You must be old enough to enter a contract where you live.

Your data

The records your organisation puts into RAHWE belong to your organisation. We use them only to provide the service, as described in our privacy policy. You can export your records and ask us to delete them at any time; see data deletion.

You are responsible for having the right to store and contact the people in your records, including any consent required for marketing, WhatsApp messages and calls, and for following the rules of the platforms you connect, including Meta’s and Google’s.

Acceptable use

• No spam, harassment, fraud, or content that is unlawful where you or the recipient are.
• No attempts to access other organisations’ data, test our security without written permission, overload the service, or resell it without agreement.
• No uploading malware or data you have no right to hold.

We may suspend accounts that break these rules or put other customers at risk, and will tell the owner why unless the law prevents it.

Availability and support

We work to keep RAHWE available and your data safe, but the service is provided as it is and as available, without a guarantee that it will be uninterrupted or error-free. Support is by email at admin@rahwe.tech.

Liability

To the extent the law allows, RAHWE is not liable for indirect or consequential losses, lost profits or lost data, and our total liability for any claim relating to RAHWE is limited to the amount your organisation paid us for it in the twelve months before the claim. Nothing in these terms limits liability that cannot be limited by law.

Ending use

You can stop using RAHWE at any time and ask us to delete your organisation’s data. We may end the service for an organisation with 30 days’ notice, or immediately for a serious breach of these terms, and will give the owner a chance to export their records first where possible.

Changes and law

We may update these terms; the date above shows the latest version, and we will tell account owners about material changes before they apply. These terms are governed by the laws of the Emirate of Dubai and the federal laws of the United Arab Emirates, and the courts of Dubai have jurisdiction.

Contact: RAHWE, admin@rahwe.tech.